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>_ Process

How we work

Four steps from diagnosis to a system your team can run and extend without us — delivered fast, and supported by the founders throughout.

>_ Typical roll-out

4–8 weeks

From first contact to first measurable results — a production-grade agent, not a demo.

>_ Founder-supported

John Reid
James Reid
John & James Reid

Founder-led throughout — the people who scope your agent are the people who build and ship it.

>_ The Process

Four steps, start to finish

>_ 01

Diagnose

Find where an agent actually adds value.

We map how work moves through the business — what triggers it, which teams touch it, where judgment calls happen. We look for places an agent can act reliably: structured inputs, clear success criteria, data that already exists.

>_ 02

Prototype

Scope it tightly, then put a working agent in front of real users within the first week.

First we specify what the agent reads, which tools it can call, and where a human stays in the loop — a narrow agent that works beats an ambitious one that hallucinates. Then we move fast to a live environment connected to your actual data, not a demo, so prompts, tool definitions and edge cases get refined while they are still cheap to fix.

>_ 03

Harden & Transfer

Production-grade, then a system your team can run and extend without us.

Structured evals catch regressions before users do, observability shows what the agent is doing and why, and RBAC, rate limits and audit trails control access — across application, infrastructure and CI/CD. We run security testing under real load before release, then transfer ownership to your team, inside your own repository and environments: an agent they understand, monitor and extend.

>_ 04

Support

We stay on hand after handover — if you need us.

Once your team owns the agent, we remain available for ongoing support: monitoring help, new capabilities, model upgrades and the occasional edge case. A flexible arrangement that scales up or down with your needs — never a lock-in.

>_ How We Think

The way we build matters as much as what we build

>_ 01

Selective by default

We think before building. The fact that we could build something doesn't mean you should — we won't burn your tokens on work that doesn't earn its place.

>_ 02

Guardrails & governance

Our process ensures we work safely — evals, observability, RBAC and audit trails so the agent stays inside the lines you set, in production.

>_ 03

We upskill your workforce

We transfer ownership and know-how — so your team can run, monitor and extend what we build, without us.

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>_ Let's Talk

Keen to try?

Happy to chat on how this would work for your business — a workflow to automate, data your team can't easily query, or a product feature that could use an agent.

Check our LinkedIn